Customer service chatbot — Product Walkthrough
This AI customer service chatbot uses your help content and connected systems to answer routine questions, check orders, handle simple requests, and move difficult cases to the right person.
What this walkthrough covers
This product walkthrough demonstrates real-world execution, system handoffs, and user controls engineered by The Squirrel Technologies.
- ✓Answers product and policy questions
- ✓Checks an order or account
- ✓Helps with simple returns
- ✓Finds answers in your help centre
- ✓Passes tricky cases to an agent
- ✓Leaves a useful note on the ticket
Ready to test?
Experience the live demo
Test the interactive simulator, review integrations, and model cost savings.
How this workflow fits together
The video introduces the product. These steps explain the work around it, including the points where your team keeps control.
- Step 1 · Web / app
A customer asks
The conversation begins on your site, app, or support channel.
- Step 2 · Knowledge base
The right context is found
The assistant checks approved help content and, when needed, customer or order data.
- Step 3 · Support desk
The request is resolved
It gives a clear answer, performs an allowed action, or gathers the information a support agent needs.
- Step 4 · Human handoff
Complex cases move to the team
The handoff includes the conversation, the customer’s context, and the reason for escalation.
Questions to ask after watching
Will the chatbot make up answers?
It should be built to use approved sources, state uncertainty, and hand off when it cannot find a reliable answer.
Can it see order details?
It can when the required systems are connected and the access rules are defined during implementation.
How do we improve it after launch?
Review unresolved conversations, incorrect answers, and handoffs on a regular cadence, then update content and rules.
Will customers know they are speaking to a chatbot?
Yes. It should be clear from the start, while still giving people a simple way to reach a member of your team.
Can it use our tone of voice?
Yes. We shape the wording around how you normally speak to customers, so answers feel helpful and familiar.
How do we start?
We begin with a small group of common questions, connect approved content, and watch the real conversations before expanding what the chatbot can do.
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